Terms and conditions of use

Legal Conditions of our website balm-micro.com

Here are established the conditions governing the use of this website and the purchase of products in it. By using this website or placing an order through it you consent to be bound by these Legal Conditions, so if you do not agree with all the Legal Conditions, you should not use this website. 
If you have any questions related to the Legal Conditions, you can contact us through our contact channels. 

The contract may be formalized, at your option, in any of the languages ​​in which the conditions are available on this website.

If you have any questions related to the Legal Conditions, you can contact us through our contact channels. 

The contract may be formalized, at your option, in any of the languages ​​in which the conditions are available on this website.


Treatment of your data

The information or personal data that you provide about you will be treated in accordance with the provisions of the Data Protection Policies. By using this website you consent to the processing of said information and data and declare that all the information or data that you provide us are true and correspond to reality.


Commitments to us

By making use of this website and placing orders through it, you agree to: 

- Make use of this website only to make queries or legally valid orders. 

- Do not make any false or fraudulent orders. If it could reasonably be considered that an order of this nature has been made, we will be authorized to cancel it and inform the pertinent authorities. 

- Provide us with your email address, postal address and / or other contact information in a truthful and accurate manner. Also, you agree that we may use this information to contact you if necessary. 
If you do not provide us with all the information we need, we will not be able to process your order. 

By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.


Contact us if you require assistance

In the event that you detect that an error occurred when entering your personal data during your registration as a user of this web page, you may modify them in the "My Account" section. 

In any case, you can correct errors related to the personal data provided during the purchase process by contacting us using the contact channels. 

This web page shows confirmation windows in various sections of the purchase process that do not allow the order to be continued if the data of these sections have not been correctly provided. Also, this web page offers the details of all the items that you have added to your basket during the purchase process, so that, before making the payment, you can modify the details of your order. 

If you detect an error in your order after the completion of the payment process, you should immediately contact our customer service, on the phone or email address previously found in the section of contact, to correct the error.


Product liability

You will acquire the ownership of the products when we receive the full payment of all the amounts owed in relation to them, including the shipping costs, or at the time of delivery, if it were to take place at a later time. 

It will be from that moment that the risks of the products will be borne by his office.


We trust in the products we offer

We offer you guarantees on the products that we commercialize through this web page, in the legally established terms for each type of product, responding, therefore, for the lack of conformity of the same that is manifested in a reasonable period of time. 

It is understood that the products are in accordance with the contract provided that (i) they conform to the description made by us and have the qualities that we have presented on this website, (ii) are suitable for the uses to which the products are ordinarily intended. of the same type and (iii) present the usual quality and benefits of a product of the same type that are reasonably expected. In this sense, if any of the products do not comply with the contract, you must inform us as soon as possible. 

The products we sell, especially handicraft products, can often present the characteristics of the natural materials used in their manufacture. These characteristics, such as variation in sales, texture, knots and color, will not be considered defects or defects. On the opposite, it will count with your presence and appreciate it. We only select products of the highest quality, but natural characteristics are unavoidable and must be accepted as part of the individual appearance of the product.


We trust the ethics of our users

You acknowledge and consent that all copyright, registered trademark and other rights of industrial and intellectual property over the materials or contents that are provided as part of the web page correspond to us at all times or to those who granted us a license for its use. You may make use of such material only in the form in which we expressly authorize it or those who granted us a license for its use. This will not prevent you from using this website to the extent necessary to copy information about your order or contact information.


You agree not to damage the quality of the website

You must not misuse this website by intentionally introducing viruses, trojans, worms, logic bombs or any other program or material that is technologically harmful or harmful. You will not try to have unauthorized access to this website, to the server in which said page is hosted or to any server, computer or database related to our website. You agree not to attack this website through a denial of service attack or a distributed denial of service attack. 

Failure to comply with this clause could entail the commission of infractions typified by the applicable regulations. We will report any non-compliance of said regulations to the authorities 
competent and cooperate with them to discover the identity of the attacker. Likewise, in case of breach of this clause, you will immediately cease to be authorized to use this website. 

We will not be responsible for any damage or loss resulting from a denial of service attack, virus or any other program or material that is technologically damaging or harmful to your computer, computer equipment, data or materials as a result of using this website or of the download of contents of the same or those that it redirects.


We are not responsible for third-party websites

In the event that our website contains links to other web pages and third-party materials, these links are provided for informational purposes only, without our having any control over the content of such web pages or materials. Therefore, we accept no responsibility for any damage or loss arising from its use.


The mail as an official communication tool

The applicable regulations require that part of the information or communications that we send to you be in writing. By using this website, you agree that most of those communications with us are electronic. We will contact you by email or we will provide information by posting notices on this web page. For contractual purposes, you consent to use this electronic means of communication and acknowledge that all contracts, notifications, information and other communications that we send you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.


We are committed to notify you of any change that may affect you

It will be understood that notifications have been received and have been correctly made at the same time they are posted on our website, 24 hours after sending an email, or three days after the date of postage of any letter. To prove that the notification has been made, it will be sufficient to prove, in the case of a letter, that it had the correct address, was properly sealed and that it was duly delivered in the mail or in a mailbox and, in the case of an email , that it was sent to the email address specified by the recipient.


Our contractual stipulations

The contract is binding both for you and for us, as well as for our respective successors, assignees and assignees. You may not transfer, assign, encumber or in any other way transfer a contract or any of the rights or obligations derived from it, without having obtained our prior written consent. 

We may transfer, assign, encumber, subcontract or in any other way transfer a contract or any of the rights or obligations derived from it, at any time during its term. To avoid any doubt, such transmissions, assignments, encumbrances or other transfers will not affect the rights that, as the case may be, you, as a consumer, have been recognized by law or will annul, reduce or limit in any other way the guarantees, both express and implied. , that we could have granted him.


Situations that prevent us from fulfilling our promises

We will not be responsible for any breach or delay in the fulfillment of any of the assumed obligations, when it is due to events that are beyond our reasonable control ("Cause of Force Majeure"). 

Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and, among others, the following: 

- Strikes, lockouts or other industrial action. 
- Civil commotion, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or war preparations. 
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster. 
- Impossibility of the use of trains, boats, airplanes, transport of motor or other means of transport, public or private. 
- Inability to use public or private telecommunication systems. 
- Acts, decrees, legislation, regulations or restrictions of any government or public authority. 

It will be understood that the obligations will be suspended during the period in which the Cause of Force Majeure continues, and we will have an extension in the term to fulfill those obligations for a period of time equal to the duration of the Force Majeure Event. We will use all reasonable means to end the Cause of Force Majeure or to find a solution that allows us to fulfill our obligations despite the Cause of Force Majeure.


We are committed to maintaining fluid communication

We reserve the right to modify the Terms and Conditions. We will keep you informed of the substantial changes made in them. The modifications introduced will not be retroactive and, except for possible exceptions according to the specific case, will be applicable after 30 days from the date of its publication in the corresponding notice. 

If you do not agree with the changes made, we recommend not using our website.


We love knowing your opinion

Your comments and suggestions will be welcomed. We kindly ask you to send us such comments and suggestions, as well as any questions, complaints or claims, through our contact routes or the postal or email address indicated in the contact section. In addition, we have official claim sheets available to consumers and users. 

Your complaints and claims before our customer service will be dealt with as soon as possible and, in any case, within the legally established deadline. Likewise, they will be registered with an identification key that we will put in their knowledge and will allow you to follow up on them. 

If you as a consumer believe that your rights have been violated, you can address your complaints through our email address, in order to request an out-of-court settlement of disputes. 

In this sense, if the acquisition between you and us has been made online through our website, in accordance with EU Regulation No 524/2013, we inform you that you have the right to request an extrajudicial dispute resolution with us in terms of consumption accessible through the Internet address http://ec.europa.eu/consumers/odr/.